CarAid AI Support

Help with the app, account, purchases, and diagnostics.

Before contacting support

• Update CarAid AI to the latest available version.
• Check your internet connection and restart the app.
• For notifications, location, camera, or Bluetooth issues, verify the app permissions in your device settings.

Subscriptions and token purchases

Purchases are processed by Apple App Store or Google Play. If an active subscription or completed purchase is not shown, open the subscription or token screen and use the restore or refresh option where available.

For billing, cancellation, or refund questions, use the purchase history and subscription settings of the store where the purchase was made.

AI and OBD2 diagnostics

Include the selected vehicle, model year, symptoms, OBD2 code, and any error message when contacting us. AI-generated information is for informational purposes and does not replace inspection by a qualified automotive professional.

Account and data

For account access or data requests, contact us from the email address below. You can also review the Privacy Policy and account deletion instructions.